Rochester Hills Public Library
Contact: Amanda Harrison Keighley
For Immediate Release
Aug. 16, 2018
Rochester Hills Public Library Ends Phone Call Notifications
(ROCHESTER HILLS- Aug. 16, 2018) Rochester Hills Public Library is ending its phone call notification services Oct. 1.
Patrons are encouraged to come into the library by Sept. 15 to choose between email or text for library account notifications. Notifications include material renewals, items on hold, overdue materials and item due dates. After Sept. 15 the system will automatically default to email notification using the email address on file.
“We want to encourage those patrons who do use phone call notifications to please come into the library and let us help you make the switch,” said Head of Circulation Laura Rode.
The decision comes after six years of a steady decline in phone call notification usage.
“Less than 3% of our patrons use this service, and the physical server we use for it is aging and would need to be replaced. By ending the service we’ll be saving the library nearly $3,000 a year plus the cost of a new server,” said IT Director Derek Brown.
Patrons can review how they receive notifications and other account information online at rhpl.org or by calling the renewals line at 248-650-7174.
Rochester Hills Public Library provides life-long learning opportunities, instills a love of reading, and offers equal access to information. The library serves as a community town square, where over 45,000 monthly visitors enjoy innovative ways to learn and socialize through a variety of programs including Sunday concerts, a summer reading challenge, parent-child workshops, and weekly lectures. The library’s expansive and user-friendly database system allows its 70,000 card holders to utilize eBooks, movies, and music downloads, language and genealogy services, and consumer reports from the comfort of their own home at no cost. Find more information on Rochester Hills Public Library’s unique offerings at rhpl.org.